Everyone:
Please sign up for the free employee scheduling webinar and watch it on demand. This one focuses on the call center or contact center. It is 45 minutes long and you can fast forward to the most pertinent sections. We cover flexible shift schedules, service level strategies, employee morale, and some change management ideas.
Check it out!
http://www.crmxchange.com/webcast/invisionapril09.asp
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